Warranty Blacklist

Data Download

English

File name

Language

Format

Size

Last updated

2025 AU warranty Terms and Conditions EN

English

PDF

317.7KB

July 28, 2025

Warranty Policy

Warranty period for Inverters

Warranty period for Battery

Warranty period for Accessories

Warranty period for EV Charger

Product	Standard Warranty Period
X1-1.5/2.0-S-N	12 years
X1-2.5K/3.0K/3.3K/3.6K-S-N	12 years
X1-3.0/5.0 -N(L)	10 years
X1-3.0/3.3/3.6/4.2/5.0/6.0-T-D(L)	12 years
X1-6.0/7.0/8.0 -T-N(X1 Smart G1)	12 years
X1-MINI- 0.6K/0.7K/1.1K/1.5K/2.0K/2.5K/3K/3.3K-G4	12 years
X1-BOOST-2.5K/3K/3.3K/4.2K/3.6K/5K/6K-G4	12 years
X1-SMT-5K/6K/7K/8K/9K/10K-G2	10 years
X1-Hybrid-3.0/3.7/4.6/5.0-N-I/E	10 years
X3-Hybrid-5.0/6.0/8.0/10.0-N	10 years
X1-VAST-5/6/8/10K	10 years
X3-AELIO-49.9/50/60/61K	10 years
X1-hybrid-3.0/3.7/5.0/6.0/7.5-D/M	10 years
X3-Hybrid-5.0/6.0/8.0/10.0/12.0/15.0-D	10 years
X1-fit-3.7/4.6/5.0 I/E	10 years
X3-fit-5.0/6.0/8.0/10.0 E/C	10 years
X1-fit-3.0/3.7/5.0/6.0/7.5 -W G4	10 years
X3-fit-8.0/10.0/12.0/15.0 -W G4	10 years
X3-5.0/6.0/7.0/8.0/9.0/10.0 -T	10 years
X3-8.0P/10.0P/12.0P/15.0P -T-D	10 years
X3-MIC-3K/4K/5K/6K/8K/10K/12K/15K-G2	10 years

Product	Standard Warranty Period
TRIPLE POWER Battery Series (T-Bat 3.0Series/T-Bat 4.5Series/ T-Bat 5.8 Series / T-Bat 6.3 Series)	10 years
T-BAT H 3.0 V2/ T-BAT H 6.0 V2/ T-BAT H 9.0 V2/ T-BAT H 12.0 V2	10 years
T-BAT H 5.8 V2/ T-BAT H 11.5 V2 /T-BAT H 17.3 V2 /T-BAT H 23 V2	10 years
T-BAT HS 5/ T-BAT HS 10/ T-BAT HS 15/ T-BAT HS 20/ T-BAT HS 25/ T-BAT HS 30	10 years
T-HS10.2/ T-HS15.3/ T-HS20.4 /T-HS25.6 /T-HS30.7 /T-HS35.8/ T-HS40.9 /T- HS46.0 /T-HS51.2 /T-HS56.3 /T-HS61.4 /T-HS66.5	10 years
T-BAT HS7.2/ T-BAT HS10.8/ T-BAT HS14.4 /T-BAT HS18.0 /T-BAT HS21.6 /T-BAT HS25.2/ T-BAT HS28.8 /T-BAT HS32.4 /T-BAT HS36.0 /T-BAT HS39.6 /T-BAT HS43.2 /T-BAT HS46.8	10 years

Product	Standard Warranty Period
Adapter Box	2 years
X1-EPS Box	2 years
X1-Mate Box	2 years
X3-EPS Box	2 years
X3-Mate Box	2 years
DataHub	2 years
Pocket series V2.0/3.0/4.0	2 years
meter	2 years
X3-EPS Parallel Box/ Box G2	5 years
BMS Parallel Box	5 years

Product	Standard Warranty Period
Ey Charger	3 years

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website or via the link https://www.solaxpower.com/announcement.html

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team service.eu@solaxpower.com

Warranty Inquiry

Quick Warranty Status Check

Quickly verify your product's warranty coverage, validity, and service eligibility. SolaX experts ensure seamless support for your entitlements.

Inquiry Now

Warranty